30 Day Returns Policy

If you are not 100% satisfied with your purchase, we are happy for you to return your item(s) for a store credit. Please email our Customer Service Team who will advise you of the process and assist you with organising your return.

The following conditions apply to return items:

  • Products must be unused & unopened. 
  • Products must arrive back with us within the original box/packaging in a new resalable condition.
  • Return authorisation must be obtained from our Customer Service Team before sending any items back.
  • Return shipping costs are at the expense of the customer.
  • Shipping & Insurance fees cannot be credited.
  • Products returned damaged will not be credited.

Electrical Warranties

If an electrical item you have purchased becomes faulty during its warranty period, please contact us immediately. We will provide you with the relevant contact information for the Manufacturer who handles all warranty issues directly. For warranty time frames please refer to the manufactures instructions booklet. Warranty periods commence from the date of purchase.

Faulty Goods (other than electrical)

If you believe an item you have purchased is faulty, please contact our Customer Service Team within 7 days of receiving your order so that we can advise you of the necessary requirements to return your item. Upon receipt of the item it will be inspected by our Returns Department. The product must not be more than 20% used at the time of returning it. If the item is deemed to be faulty, you are entitled to a replacement or credit note. Please note that a product is not deemed faulty based on personal opinion or suitability after use.

Products containing pumps, on very rare occasions, may not function to the optimum design, however, if the product contents are unaffected and still usable we are not able to offer credits or replacements. Please contact our Customer Service Team for advice regarding how to manage Pumps. The same Policy applies to spray nozzles if they become clogged after use.

Damaged Goods

We pack and ship your items with the greatest of care, however once in transit with our shipping carriers – the parcel is beyond our control. We offer optional Shipping Insurance during the checkout process to cover your items against any damage or loss that may occur.

Should an item in your parcel arrive damaged in transit and you have covered your order with Shipping Insurance, please contact our Customer Service Team within 7 days of receiving your order so that we can make the necessary arrangements.

Should your order not arrive in the relevant time period for your location, please contact our Customer Service Team. Salon White will launch an investigation with our shipping carriers on your behalf which can take up to 7 business days to complete. If your parcel cannot be located and you have insured your order with our optional Shipping Insurance, your order will be replaced at no charge.

Customers who choose not to take this Shipping Insurance accept that Salon White and its carriers will not be held responsible for any loss or damage that may occur during transit and the items will not be replaced, reshipped or credited.

Please note that this Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions.